Frequently Asked Questions (FAQ)

Do I need an account to place an order? No, you can place an order as a guest. However, creating an account at dermalvia.com allows you to save your shipping details, view your order history, and track your package more easily.

What payment methods do you accept? We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal. All payments are processed through secure, encrypted gateways to ensure your financial information is protected.

How secure is my personal information? Very secure. Your credit card information is encrypted during transmission using Secure Socket Layer (SSL) technology, which is the industry standard for processing payments online. We do not store your sensitive payment details on our servers.

Can I change my shipping address after placing an order? If you need to change your shipping address, please contact us at service@dermalvia.com immediately. We can only update the address if the order has not yet been processed or shipped.

What should I do if I receive a damaged product? We apologize for any inconvenience. Please email our support team at service@dermalvia.com with your order number and a photo of the damaged item so we can resolve the issue for you right away.