At CALIFORNIA GROOMING LLC, we understand that every order represents care for a beloved pet. Our goal is to make your shopping experience simple, reliable, and stress-free — from checkout to delivery.

This Shipping Policy explains how we prepare, ship, and deliver your pet products.

Our Shipping Commitment

We are committed to providing pet owners with convenient access to thoughtfully selected products designed for everyday pet care.

To offer a wider range of pet essentials while maintaining competitive pricing, orders may be fulfilled through carefully selected fulfillment facilities and trusted shipping partners.

This approach helps us:

🐾 Provide quality pet products at accessible prices

📦 Maintain efficient order handling and delivery processes

🏡 Bring pet care essentials directly to your doorstep

We appreciate your patience and understanding as we work to provide a smooth and reliable shopping experience.

1. Order Processing & Shipping Fees

Every order is prepared with attention and care before shipment.

Processing Time:

Please allow:

1–3 business days

for order verification, product preparation, quality checks, and packaging.

During busy periods such as holidays, promotions, or seasonal sales events, processing times may take slightly longer.

Shipping Fee:

Shipping costs are calculated according to your order details and destination during checkout.

Free shipping promotions may be available during selected campaigns.

2. Estimated Delivery Times

Delivery schedules may vary depending on your location, carrier availability, and fulfillment center.

Please note that estimated delivery times are not guaranteed dates. Delays may occur due to weather, carrier conditions, holidays, or circumstances beyond our control.

3. Order Tracking Information

Once your order has been shipped, you will receive a confirmation email with your tracking details.

Please keep in mind:

• Tracking information may require 24–72 hours to become active

• Carrier updates may appear gradually during transit

• A lack of immediate tracking movement does not always indicate a delivery issue

Your package may still be safely moving through the shipping network.

4. International Orders, Duties & Taxes

For customers outside the United States, additional customs requirements may apply depending on your country.

Please note:

• Any customs duties, import taxes, or local fees are the responsibility of the customer

• CALIFORNIA GROOMING LLC is not responsible for delays caused by customs processing

• International shipping regulations vary by destination

We recommend checking your local import guidelines before placing an international order.

5. Changes, Cancellations & Address Updates

We begin processing orders as quickly as possible to provide faster delivery.

If you need to:

✔ Update your shipping address
✔ Modify order details
✔ Request cancellation

Please contact us within:

12 hours after placing your order

Once an order has entered fulfillment or shipment preparation, changes may no longer be possible.

6. Damaged, Missing, or Lost Packages

Your satisfaction is important to us, and we want every order to arrive safely.

Damaged Products

If your package arrives damaged:

Please contact our support team within 72 hours of delivery and provide:

📸 Photos of the damaged item and packaging

📝 Your order information

We will review your request and provide an appropriate solution.

Lost Packages

If your tracking information confirms that your package has been lost during transit, please contact us.

Our team will work with the shipping carrier and assist in resolving the issue.

Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact us:

CALIFORNIA GROOMING LLC

4255 Overland Ave
Culver City, CA 90230
United States

Phone / Text:
+1 (310) 398-0227

Email:
service@dermalvia.com

Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)

Thank you for choosing CALIFORNIA GROOMING LLC.

We appreciate your trust and are dedicated to providing a smooth, dependable shopping experience for you and your pets.