Return and Refund Policy

At CALIFORNIA GROOMING LLC, we want every customer to shop with confidence and enjoy a smooth experience from purchase to delivery.

This Return and Refund Policy explains the requirements and process for returning products, requesting replacements, and receiving refunds.

1. Return Eligibility

We offer a 30-day return period, which begins from the date your order is delivered.

To qualify for a return, your item must meet the following requirements:

  • The product must be unused and in its original condition

  • The item must include original packaging and all included accessories

  • The product must not show signs of damage caused by misuse

  • Proof of purchase or order information must be provided

Due to hygiene and safety considerations, certain pet-related products may not be eligible for return after use.

If you are unsure whether your product qualifies, please contact our support team before submitting a return request.

2. How To Start A Return

To request a return, please contact us at:

Email:
service@dermalvia.com

Please include the following information:

  • Order number

  • Customer name

  • Reason for return

  • Photos of the product (if applicable)

Once your request has been reviewed and approved, we will provide you with the necessary return instructions.

Please do not send any items back before receiving return approval from our team.

Items returned without prior authorization may not be accepted.

3. Damaged, Defective, Or Incorrect Items

Please check your order carefully after delivery.

If your item arrives:

  • Damaged during shipping

  • Defective

  • Different from the product ordered

Please contact us as soon as possible.

To help us resolve the issue faster, please provide:

  • Photos or videos showing the problem

  • Your order number

  • A description of the issue

After reviewing your request, we will provide an appropriate solution, which may include a replacement or refund.

4. Non-Returnable Items

Some products cannot be returned, including:

  • Items that have been used or altered

  • Products damaged due to improper use

  • Items returned without approval

  • Clearance or final sale products

  • Gift cards

  • Products that cannot be resold due to health or hygiene reasons

Original shipping fees may not be refundable unless otherwise required by applicable law.

If you have questions about whether your order is eligible for return, please contact us before sending the item.

5. Exchanges

If you receive a product with an incorrect size, color, or variation, please contact our customer support team.

Depending on product availability, we may assist with an exchange request.

In some cases, the fastest way to receive a replacement item may be:

  1. Return the original product following our return process

  2. Place a new order for the desired item

6. European Union – 14-Day Cooling-Off Period

For customers located in the European Union, you may have the right to cancel or return your order within 14 days after receiving your purchase, according to applicable consumer protection regulations.

To qualify:

  • The item must remain unused

  • The product must be in original condition

  • Original packaging must be included

  • Proof of purchase must be provided

This right applies in addition to our standard return policy where required by law.

7. Refunds

Once your returned item has been received and inspected, we will notify you regarding your refund status.

If your refund is approved:

  • The refund will be issued to the original payment method used during checkout

  • Please allow up to 10 business days for processing

Please note that your bank, credit card provider, or payment processor may require additional time before the funds appear in your account.

If you have not received your refund after the expected processing period, please contact us.

8. Return Shipping Address

A return request must be approved before sending any products back.

After approval, our team will provide the appropriate return instructions.

Please do not ship returns without confirmation from CALIFORNIA GROOMING LLC.

9. Contact Information

If you have any questions regarding returns, refunds, or order issues, please contact us:

CALIFORNIA GROOMING LLC

4255 Overland Ave
Culver City, CA 90230
United States

Phone / Text:
+1 (310) 398-0227

Email:
service@dermalvia.com

Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)

Thank you for choosing CALIFORNIA GROOMING LLC.

We appreciate your trust and are committed to providing reliable products, responsive support, and a positive shopping experience for every customer.